1. Eligibility Protocol

To qualify for a return or exchange, items must meet the following criteria:

• Request must be initiated within 7 days of delivery.
• Garment must be unworn, unwashed, and in its original state.
• All security tags, designer labels, and original packaging must be intact.

Note: Customized pieces, innerwear, and final-sale items are ineligible for return due to hygiene and bespoke standards.

2. The Return Journey

To begin your return, please follow these steps:

1. Email our concierge at care@vanankitafashiontech.shop with your Order ID and reason for the request.
2. Our team will review your request within 24–48 hours.
3. Once approved, we will provide specialized return instructions to ensure the garment’s safety in transit.

3. Refund Settlements

Upon receipt and quality inspection at our atelier:

• Prepaid Orders: Credits will be issued to the original payment method within 5–7 business days.
• COD Orders: Refunds will be issued via bank transfer or store credit as per your preference.

4. Quality Discrepancies

If you receive a damaged or incorrect garment, please notify us within 48 hours of delivery. We will arrange a priority replacement or full refund at no additional cost to you, as part of our quality promise.

5. Shipping & Returns

While we offer Free Delivery on all orders, return shipping for size changes or preference shifts is handled by the customer. If the return is due to a defect or error on our part, Vanankita Fashiontech will bear all logistics costs.